Frequently Asked Questions

Discounts

Do you offer discounts for multiple ticket purchases?

For QCon Plus, we have a 4 + 1 ticket offer for people looking to register multiple tickets. To receive your complimentary ticket, use the code BUY4GET1FREEPLUS22 to get the 5th ticket at no cost.

I'm a QCon Alumni. Do I qualify for an Alumni Discount?

For QCon Plus and QCon attendees who have attended more than one QCon and/or QCon Plus, we offer a discount on our early bird pricing. If you qualify, please email info@qconferences.com for more details. 

Registration Related

What is the Cancellation and Refund policy?

You can cancel your purchase up to 14 days before the event starts by emailing info@qconferences.com with your request. Thereafter, we do not offer refunds. Please refer to QCon Plus Terms of Participation for more information.

Where can I find Payment Information?

You can contact us for any payment questions at payments@qconferences.com. QCon Plus is a private event of C4Media Inc., located in Toronto, Canada. Registration fees may be subject to taxes and will be noted and displayed on your purchase record. All amounts are stated in United States Dollars (USD/$). We accept Paypal, and major credit cards. 

Only participants who have paid for the event in full will be admitted and receive access credentials. A payment charged to your credit card or Paypal account is processed directly by us in the funds stated on the website. Customers outside Canada or cards denominated in other currencies may incur foreign transaction or exchange fees from their issuing bank. C4Media does not control nor collect these fees. 

Please refer to QCon Plus Terms of Participation for more information.

 

What are the Terms of Participation?

Our Terms of Participation can be found at https://plus.qconferences.com/terms-conditions

Attending the live event

How much time do I need to attend QCon Plus?

QCon Plus allows you to work the event around your schedule:

  • Each track day features 1-3 core topics. Each topic has 4 presentations with live Q&A.
  • To attend a single live track will require 4 hours.
  • In addition to the live technical talks, the conference offers peer-sharing opportunities (Unconferences sessions and a dedicated Slack group). Some of these take place between talks or async.

Talks will be available on-demand so you'll be able to catch up on the sessions you missed. Viewing time for all the technical content is around 48 hours - all these sessions you will be able to watch at your own pace. Video recordings will be available within days and will remain available for 3 months. 

Unconference Sessions will be kept live and video recording will not be made available. Therefore, we encourage you to attend these sessions the day they are scheduled.

What Virtual Event Platform will be used?

QCon Plus was designed as a website that serves as the main gateway to the conference experience from where all presentation and meeting links will be made available. 

ClickMeeting and Zoom will be used for QCon Plus. The ClickMeeting video player used is compatible with the latest versions of web browsers like Google Chrome, Opera, Safari, Mozilla Firefox, Yandex, or Edge (Chromium). These browsers entirely support the new audio-video technology. However, we strongly recommend choosing Google Chrome as this browser is the most advanced in terms of integrating with the WebRTC technology the video player is based on and the on-demand video tool. 

Attendees will need to download the latest version of Zoom to join the unconference sessions.

How do I log into the event website?

During the event, registered attendees should log into their QCon Plus account to access the live sessions and exclusive content.

All participants should have received an email with their login details. If you can’t find that email, check your spam folder. Alternatively, you can reset your password.

Can I attend a session from a mobile device?

To attend a QCon Plus session, please join via a desktop browser. No mobile version of the session player will be available. QCon recommends using Google Chrome for an optimized conference experience.

 

What are the technical requirements to be able to participate?

To join QCon Plus, you will need

  • A laptop or personal computer
  • A strong, reliable wifi connection

The video player used is compatible with the latest versions of web browsers like Google Chrome, Opera, Safari, Mozilla Firefox, Yandex, or Edge (Chromium). These browsers entirely support the new audio-video technology. However, we strongly recommend choosing Google Chrome as this browser is the most advanced in terms of integrating with the WebRTC technology the video player is based on and the on-demand video tool.

How do I build my Custom Schedule?

To build your QCon Plus Schedule, simply log in and from the schedule page, flag the sessions that interest you the most. Enable the Custom Schedule View on the top right corner.

During the conference, you can attend the presentations that interest you the most. You can attend presentations from the same track or from different tracks according to your preference.

Which Clickmeeting Troubleshooting do you recommend?

In case you encounter any difficulties joining a session hosted in the Clickmeeting video player, here is a troubleshooting list that you may find helpful:

  1. In some cases it might take several dozen seconds before the room loads. If you are stuck on the loading screen try refreshing the page (CTRL+F5 on Windows or Command+R on Mac)
  2. Check your internet speed/quality and system: https://utilities.clickmeeting.com/connection-tester
  3. It is important to disconnect from any VPN servers you might be using and make sure your firewall is configured properly. If connecting from a corporate network make sure to forward the Firewall configuration to your IT department
  4. Disable your browser’s ad/cookie blocker
  5. If the problem persists try using a different browser. If that helps it means the original browser is causing the problem. Try clearing its cache and cookies to fix the problem
  6. Try using a different internet connection (ex: mobile hotspot). If that helps it means your original internet connection is causing the issues (potentially the VPN setup).

Useful links:

How do I ask speakers questions?

There are many ways to ask our speakers questions.

During talks. Use our text chat to ask the speaker a question. Speakers may answer your question there or raise them following their talk. 

Speaker Q&As. After most talks, we have a dedicated speaker Q&A. You can raise questions in our chat. The Track Host will surface questions from the chat for our speakers to answer.

Slack. QCon Plus uses a dedicated event Slack. You can raise questions for speakers and other attendees in public channels.

We moderate all questions and follow a strict code of conduct for our events.

What are the Sponsor Areas?

All QCon Plus tickets include access to our Sponsor Areas. When logged in, attendees can unlock exclusive content including ebooks, white papers, demos, and giveaways.  

Do I need to be on camera?

No. Most sessions do not require you to be on camera. You can be on camera for some sessions we run, such as the Unconference sessions.

 

How to enable closed captioning?

While we won't provide live closed captioning, this feature can be enabled in google chrome and will work for the presentations and panels happening in clickmeeting. Here is how to enable automatic closed captioning. The automatic closed captioning feature is also available in Zoom and attendees can enable or disable it by clicking the CC button.

Do I need to opt-in for the sessions I want to attend?

Once registered, attendees will get access to the sessions included in their ticket according to their ticket type.

For all the Sponsored Webinars, attendees will be asked for their consent to be contacted by the sponsor. This opt-in happens on the schedule page or directly on the Sponsored Session page. We recommend you opt-in for the Sponsored Webinars early as the capacity for these is limited.

How can I get help during the event?

If you need any support during the event, you can use the chatbot in the right corner of the QCon Plus website when available, or email us at info@qconferences.com and a staff member will be happy to help you.

How should I prepare before the event?
  • Verify you can log into your QCon Plus account to be able to access the event 
  • Opt-in in advance for the Sponsored Webinars you plan on joining by clicking on “Attend this session” from the schedule page (limited availability)    
  • Download the latest version of Zoom (for the Unconference Sessions)
  • Look out for an email inviting you to the event Slack Community where you can connect with your peers. The invitations are sent from feedback@slack.com
  • Familiarize yourself with our Code of Conduct. We are dedicated to providing an inclusive, harassment-free experience for everyone

Recommended for a better QCon Plus experience:

  • Read the presentation abstracts and build your Custom Schedule  
  • Think about the questions you’d like to ask the speakers and your peers
  • Use the hashtag #QConPlus to connect with other participants via social media
How can I give feedback about the sessions I attend?

Please help us improve the conference for you, take a second and evaluate each session you attended when prompted to after each session. You have the choice of voting:

  • Green (met or exceeded expectations)
  • Yellow (lacked fundamental expectations)
  • Red (failed to meet any of my expectations)

Please note that your votes should only be in reference to the presentation content.

You can also vote and edit your vote for each session directly on the schedule page.

Will attendees get access to the presentation slides?

We are encouraging speakers to share their presentation slides to be able to make them available to QCon Plus attendees. If the speaker agreed to share their slides, they will be made available in the schedule and on the presentation page within days.

What is an Unconference Session?

QCon Plus features scheduled unconference sessions. These facilitated sessions are designed to bring together groups of individuals to work on a crowd-sourced agenda of topics. These provide valuable opportunities to learn and connect with peers.  

Will presentations be available on-demand?

QCon Plus attendees will get access to the keynote and presentation recordings including the live Q&A.

Sponsored Webinar recordings (without Q&A) will be available upon opt-in.

Video recordings will be available within days and will remain available for 3 months. Talks can be accessed via the QCon Plus site. We recommend using Chrome or Firefox to watch session recordings as we frequently observe technical difficulties with Safari.

Unconference Sessions will be kept live and video recording will not be made available. Therefore, we encourage you to attend these sessions the day they are scheduled.

"Sponsored webinars only" attendees will have access to Sponsored Webinar recordings (without Q&A) upon opt-in.

What is the event hashtag?

Tag us with #QConPlus, follow us @QCon.

What can I share on social media?

You are welcome to take screenshots or still photos of the slides or speaker content during QCon Plus and share them on social media. However, it is not permitted to share any photos or screenshots that include other participants' data or personal information (name, photo, webcam...) without their explicit consent.

About QCon

Who is behind QCon Plus?

QCon Plus is presented by InfoQ. We’ve been helping software development teams adopt new technologies and practices for over 17 years. The driving force behind every QCon conference is our passion to accelerate the software side of human progress.

Senior software developers rely on QCon and InfoQ to keep ahead of the adoption curve. One of the main reasons senior software engineers, software architects, and team leads tell us they keep coming back to QCon and InfoQ is because they trust the information provided and selected by their peers. Join a global professional engineering community and adopt the right software innovations and practices.

Who is QCon Plus for?

QCon Plus is designed for senior software engineers, software architects and team leaders.

What is QCon Plus?

QCon Plus is an online conference and learning path where senior software practitioners share case studies and insights about real-world best practices and solutions in software development and tech leadership. Senior software engineers, software architects and team leaders rely on QCon Plus to keep ahead of the adoption curve.

QCon Plus focuses on emerging software trends and innovations in software development and technical leadership with all talks by software domain experts. Our Programming Committee identifies the key trends and creates a curated learning journey by selecting leading software practitioners to deep-dive on each topic.

Sessions are composed of keynotes from world-class practitioners, tech talks with leading authorities, Q&As, and an opportunity to engage with peers to help answer your questions. You’ll gain actionable ideas that you can take back to your team and implement right away.

What are the sessions at QCon Plus?

QCon Plus sessions include:

Keynotes. Keynotes inspire and help examine some of the major trends in technology in interesting and fun new ways. QCon aims to create unifying experiences with its keynote series by presenting and contextualizing historical elements of software development or innovations and forward-thinking.

Talks with live Q&As. Talks with live Q&As are designed as two distinct elements to aid your learning: presentations and questions and answers (Q&A). Each is designed to give a deep dive into a specific topic followed by Q&A to help broaden the conversation on a given topic.

Unconference Sessions. These facilitated sessions are designed to bring together groups of individuals to work on a crowd-sourced agenda of topics. These provide valuable opportunities to learn and connect with peers.

Sponsored Webinars are 40-minute technical presentations comprising a 20-25 min presentation, followed by a 20-25 min, moderated Q&A with the speaker, who will answer questions from the attendees. The speaker and content of the presentation are provided by one of the conference sponsors. Sponsored webinars are free to attend; however, you must opt-in (agree to share your contact details) with the sponsor. You can opt-in to sponsored webinars via the QCon Plus schedule, or via the sponsored webinar landing page(s).

What is the QCon Plus code of conduct?

We designed QCon Plus as a place where everyone feels safe to express themselves, learn, and succeed in adopting new technology and practices. We enforce this through the QCon Plus Code of Conduct to provide a safe and inclusive learning space for our thousands of inspiring attendees.

By joining QCon Plus, you agree to our Code of Conduct. All QCon participants, speakers, sponsors, and staff are required to abide by our code of conduct.